Terms & Conditions

Last Updated: September 2026

1. General Provisions

These terms and conditions outline the rules for using SkyMonde Travel Inc.’s website, SkyMonde.com.
You accept these terms and conditions (“Terms”) and our Privacy Policy when you create an account, or when you tick the box at checkout confirming that you accept them before completing a booking. By otherwise using Our Website, you also agree to be bound by these Terms. If you do not accept all of these Terms, then you may not use SkyMonde.com.
In these Terms, “You”, and “Your” refers to you, the user of our website. “SkyMonde”, “We”, “Our”, and “Us” refers to our company, SkyMonde Travel Inc. “Our Website” refers to the SkyMonde website, our mobile app, and any other service or feature of the SkyMonde platform.
THESE TERMS INCLUDE AN ARBITRATION CLAUSE AND A WAIVER OF YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE LAWSUIT.
SkyMonde may amend these Terms from time to time by posting the amended Terms on our website and updating the “Last Updated” date. If we make a material change, we will also notify you, for example by email or by a notice on Our Website. Amended Terms take effect when they are posted and apply to your use of Our Website after that date. A booking is governed by the Terms in effect when you made it. Changes to Section 2 (Arbitration and Dispute Resolution) do not apply to any Claim that was pending, or that you had notified us of, before the change was posted. We recommend that you review these Terms periodically. If you do not agree to amended Terms, you should stop using Our Website.
SkyMonde provides a platform for you to explore, search for, book, and pay for various products and services offered by third parties ("Travel Suppliers") which may include, without limitation:

Accommodations like hotels, hostels, serviced apartments, bed-and-breakfasts, rooms for rent, cottages, and ryokans
Airlines and other transport services
Rental car companies
Online travel agents
Tour operators
The products and services provided by Travel Suppliers are collectively referred to as “Travel Products.”
The official version of these Terms is in English. We provide translations into other languages as a convenience only. If there is any conflict between the English version and any translated version, the English version will apply.

2. Arbitration and Dispute Resolution

SkyMonde is committed to your satisfaction. If you have a problem or dispute, we will try to resolve it. If we are unsuccessful, you may pursue your claim as explained in this section.

2.1. Dispute Resolution

You agree to give Us the chance to resolve any issue, dispute, or claim related to Our Website, its applications or services, any interactions with SkyMonde (including with our marketing and customer service agents), the purchase, use, or performance of any products or services from Our Website, any representations made by SkyMonde, or our Privacy Policy (collectively referred to as "Claims") by contacting Customer Support. Unless restricted by law, any Claim must be filed within two (2) years from the date the Claim originated.
If we cannot resolve your Claims within 60 days of receiving them, you may pursue arbitration as described below. This informal process is required before you can initiate arbitration.

2.2. Binding Arbitration

Please read this provision carefully. By accepting these Terms, You agree that any and all Claims between You and SkyMonde will be resolved by binding individual arbitration, and that You may not pursue a class action or similar proceeding in any forum. These limitations apply to any Claims against SkyMonde, its subsidiaries or affiliates, and any Travel Suppliers offering products or services through Our Website.
In arbitration, a dispute is resolved by an arbitrator instead of a judge or jury. The arbitrator’s decision will be final and binding, subject only to the limited review available under the Federal Arbitration Act. Arbitration procedures are simpler and more limited than court procedures.

(a) Agreement to Arbitrate. You and SkyMonde waive the right to a jury trial or a trial in court. You and SkyMonde agree that any Claim, including questions about the scope, applicability, or validity of this arbitration provision, will be settled exclusively by final and binding arbitration. The arbitration will be administered by the American Arbitration Association ("AAA") and conducted before a single arbitrator under the AAA Consumer Arbitration Rules then in effect (the "AAA Rules"), as modified by this Section 2. This arbitration provision is governed by the Federal Arbitration Act. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.

(b) Small Claims. Instead of arbitration, either You or SkyMonde may bring an individual Claim in small claims court, as long as the Claim qualifies for that court and stays there on an individual basis.

(c) Notice of Dispute. If You decide to seek arbitration, You must first send a written Notice of Dispute ("Notice") by certified mail to: Legal Department, SkyMonde Travel Inc., 1001 Elm St., Manchester, NH 03101 (“Notice Address”), with a copy by email to legal@skymonde.com. If SkyMonde has a Claim against You, it will send a Notice to the email address associated with your account or booking. The Notice must describe (i) the nature and basis of the Claim, and (ii) the specific relief sought. If You and SkyMonde cannot resolve the Claim within 60 days after the Notice is received, either party may commence an arbitration proceeding.

(d) Fees. Payment of all AAA filing, administration, and arbitrator fees will be governed by the AAA Rules and the AAA Consumer Fee Schedule. Under that schedule, SkyMonde pays most of these costs. If You show that the costs of arbitration will be prohibitive compared to the costs of litigation, SkyMonde will pay as much of your filing, administration, and arbitrator fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive.

(e) Class Action Waiver. To the fullest extent permitted by law, You and SkyMonde agree that each may bring Claims against the other only in an individual capacity. You may not act as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding, or as a private attorney general, whether in court or in arbitration. The arbitrator may not consolidate the Claims of more than one person, and may not preside over any form of class, collective, or representative proceeding.

(f) Mass Arbitration. If 25 or more similar Notices or arbitration demands are submitted by or with the assistance of the same law firm or coordinated group of lawyers or organizations, the AAA's Mass Arbitration Supplementary Rules will apply. Those Claims will be administered in batches of up to 50 Claims. SkyMonde and those claimants will negotiate in good faith over the order and process of the batches. The limitation period for any Claim in a later batch is tolled while earlier batches are resolved.

(g) Relief and Awards. The arbitrator can grant monetary or equitable relief only to the individual party seeking it, and only to the extent necessary for that party's individual Claim. Any award applies only to that case and has no preclusive effect in any other case, except to enforce the award itself. If You prevail in the arbitration, the arbitrator may award You your reasonable attorney fees and expenses to the extent available under applicable law. Any dispute about attorney fees will be decided by the arbitrator who decided the underlying Claim. The amount of any settlement offer will not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which You or SkyMonde is entitled.

(h) Opting Out. You may reject this arbitration provision by sending written notice by certified mail to the Notice Address within thirty (30) days of your first purchase on Our Website. The notice must include your name, your email address, and a clear statement that You reject arbitration. If You opt out, SkyMonde reserves the right to prevent your future purchases of services or products on Our Website.

(i) Survival. This Section 2 survives the termination of your relationship with SkyMonde and continues to cover any Claims related to Our Website, our services, or your relationship with SkyMonde.

(j) Severability. Except for sub-part (e) (Class Action Waiver), if any part of this arbitration provision is found to be invalid, unenforceable, or illegal, or to conflict with the AAA Rules, the rest of this arbitration provision will remain in effect and will be interpreted as if the invalid or conflicting part was not included. If sub-part (e) is found to be invalid, unenforceable, or illegal for any Claim or request for relief, then that Claim or request for relief (and only that one) will be decided in court under Section 2.3, and not in arbitration.

Arbitration rules and forms may be obtained from AAA at https://www.adr.org or by calling AAA at 1-800-778-7879.

2.3. Governing Law and Venue

These Terms will be interpreted and enforced according to the laws of the State of New Hampshire, without regard to its or any other jurisdiction's conflict-of-law rules, except that sub-parts 2.2(a) through 2.2(j) are governed by the Federal Arbitration Act. Subject to the arbitration provision in Section 2.2, any action or proceeding regarding these Terms will be brought exclusively in the state courts located in Hillsborough County, New Hampshire, or in the United States District Court for the District of New Hampshire. SkyMonde and You consent to the personal jurisdiction of those courts and waive any objection to venue or inconvenient forum there. Nothing in this section deprives You of the protection of any mandatory consumer law of the country or state where You live that cannot be excluded by contract.

3. Warranty Disclaimer

All information on Our Website is provided on an "as is" and “as available” basis without any guarantee of accuracy, timeliness, or being free from errors. We do not guarantee the accuracy, timeliness, or availability of information unless required by law. To the fullest extent permitted by law, we disclaim all representations and warranties, including, but not limited to, warranties of merchantability and fitness for a particular purpose. Your use of Our Website is at your own risk.

4. Limitation of Liability

SkyMonde, including its officers, directors, employees, representatives, affiliates, distributors, suppliers, licensors, and agents (collectively the "Covered Parties"), are not liable for any injury, loss, claim, damage, or any special, punitive, exemplary, direct, indirect, incidental, compensatory, or consequential damages of any kind. This includes, but is not limited to:

Loss of goodwill, profits, business interruption, data, or other intangible losses.
Inability to use, unauthorized use of, or performance or non-performance of the website or services.
Unauthorized access to or tampering with your personal information.
Errors or inaccuracies on Our Website.
Transactions made through Our Website.
Damages or viruses that may infect your computer or other property.
Delays, cancellations, overbooking, or other issues beyond our control.
SkyMonde acts as an intermediary or agent for travel-related products and services. The Travel Suppliers providing these services are independent contractors, not employees or agents of SkyMonde. SkyMonde is not responsible for the actions, errors, or omissions of these providers or for any resulting injuries, losses, or damages.
No Covered Party is responsible for a Service Provider's failure to comply with these Terms of Use or applicable laws. By using Our Website, you agree to these Terms and waive any legal claims against SkyMonde and its Covered Parties. We are not responsible for any losses or damages resulting from the actions or omissions of Travel Suppliers, including delays, cancellations, overbooking, and other issues beyond our control.
The limitations of liability provided in these Terms are for the benefit of SkyMonde and its Covered Parties and will survive and apply even if any limited remedy specified in these Terms fails to achieve its essential purpose.
Nothing in this section limits your refund rights under Section 8.7.
To the extent not prohibited by law, the most that any Covered Party will be liable for, whether for one event or a series of connected events, is the cost of your booking, as set out in your confirmation email.

5. Indemnification

You agree to protect, defend, and hold SkyMonde, its Covered Parties, associates, partners, and their respective leaders, officers, directors, managers, employees, and agents harmless from any claims, demands, losses, injuries, fines, or other amounts, including legal and accounting expenses, arising from:

Your use of SkyMonde.
Your violation of laws or the rights of a third party.
Your breach of these Terms of Use or use of our services.

6. Content and Intellectual Property

Our Website is protected by U.S. and international laws, including trademark and copyright laws. This includes text, photos, videos, software, code, information, typefaces, graphics, music, sounds, illustrations, maps, rating systems, designs, icons, trademarks, service marks, and logos (collectively “Content”). The arrangement, compilation, and infrastructure used to provide the Content are also considered Content.
The Content is proprietary to and owned by SkyMonde, its corporate affiliates, licensors and/or Travel Suppliers. Some trademarks, service marks, and other company designations on the site may belong to third parties or to Travel Suppliers and are used under license or for identification purposes only. The presence of these marks or the availability of goods or services from third parties on the site does not imply affiliation, endorsement, or sponsorship by these third parties.

7. Acceptable Use

You must be at least 18 years old to purchase, cancel, or modify any services available through Our Website.
By using a credit card or other payment method to make payment for services on SkyMonde, you confirm you have the authority to use that card or payment method. You must provide accurate information. It is illegal to make a request with false information or an invalid payment method. SkyMonde may cancel any transaction believed to be fraudulent, including unauthorized credit card use. You can only use Our Website to make legitimate reservations, purchases, or requests for products or services.
SkyMonde grants you a limited, personal, non-transferable, non-sub licensable, revocable license to use Our Website only as allowed by these Terms. Using Our Website does not grant you any license or right to use its Content. Any rights not explicitly granted are reserved. Unauthorized use, copying, reproducing, downloading, printing, modifying, displaying, framing, mirroring, publishing, creating derivative works from, transferring, or selling any content is prohibited without SkyMonde's permission.

8. Booking and Payment

8.1. General Rules and Conditions

When you book services through SkyMonde, you authorize us to act on your behalf to book services from the selected Travel Service Provider. This includes making payments on your behalf as required. We will issue tickets and charge you accordingly, displaying the purchase amount before you confirm your booking.
Except as stated in Section 8.7, we are not responsible for any changes or cancellations by Travel Suppliers. If you encounter issues with your travel booking, please let us know, and we will try to resolve them promptly within reasonable standards.

8.2. Travel Suppliers: Rules and Restrictions

These Terms of Use apply to all services provided by SkyMonde, including those booked through us from Travel Suppliers. However, Travel Suppliers may have their own additional terms that apply to your booking.
We encourage you to review both these Terms of Use and the terms of the Travel Suppliers to understand all applicable conditions and policies.
By booking travel services through us, you agree to pay all associated fees, including any additional fees required by Travel Suppliers. If full payment is not received on time, we reserve the right to cancel your booking. Some Travel Suppliers may require a credit card or cash deposit at check-in to cover additional expenses. This deposit is separate from any payment made to SkyMonde, and SkyMonde is not responsible for these additional expenses.
Any breach of the Travel Suppliers' rules by you may result in the cancellation of your reservation, denial of access to services, loss of funds paid, and charges to your account for any costs incurred by us due to the breach.
Please note that SkyMonde does not arrange ground transportation services. These services are provided by the Travel Supplier or a partner, not by SkyMonde. If your booking includes a self-transfer, you are responsible for it. SkyMonde is not liable for the quality, safety, frequency, or service levels of such transportation services.

8.3. Bookings

When you book any Travel Product through our website, you are booking directly with the Travel Supplier(s) listed on the booking page. We act as facilitators and do not own, manage, or control any of the Travel Products on Our Website. The Travel Suppliers are responsible for providing the Travel Products.
By submitting a booking request on Our Website, you are making an offer to book the specified Travel Product(s) under the conditions outlined in these terms. The Travel Supplier will provide the Travel Product to you, and the terms and conditions governing that product will be between you and the Travel Supplier. SkyMonde will confirm this acceptance and send you a confirmation email.
Travel Suppliers may have additional terms, conditions, rules, and restrictions that apply to your booking, such as changes, cancellations, and refunds. During the booking process, you will be informed of each Travel Supplier and may receive their terms or a link to access them. It is important to read and accept these terms before completing your booking.
If you book on behalf of others, you must ensure they are aware of and agree to the applicable Travel Supplier terms. Failure to comply with these terms may result in the Travel Supplier canceling your booking without a refund. For questions about the Travel Supplier's products, services, or terms, please contact the Travel Supplier directly.

8.4. Payment

When you book through SkyMonde, you must provide accurate credit or debit card details. By providing this information, you authorize SkyMonde or its third-party service provider to charge you for the total amount of travel services. You may see separate charges for “Fares” and “Taxes and Fees” that equal the total amount quoted in your booking.
If there are issues processing your payment, we will notify you. We are not responsible for any price increases resulting from payment failures. We will review any price increases with you and get your approval before completing the booking.
Neither SkyMonde nor any third-party service provider is obligated to issue tickets before the payment process is complete. You will receive your booking confirmation and electronic invoice via email to the address provided during booking.

8.5. Credit Card Chargebacks

You can dispute charges with credit card companies ("chargebacks"). If you have a question about a charge on your statement, we encourage you to call Customer Support and the Travel Supplier before disputing the charge to discuss any concerns. We reserve the right to cancel any travel reservation if there is a chargeback related to it.
By using SkyMonde to make a reservation with a Travel Supplier, you accept and agree to the cancellation policy of that Travel Supplier. The cancellation policy is available on our website when you make your booking. Note that certain rates or special offers are not eligible for cancellation or change. SkyMonde and its Travel Suppliers consider the following chargeback scenarios improper and reserved the right to investigate and challenge them, including recovering costs from you:

Chargebacks from non-cancellable reservations when no refund is available, whether or not the reservation is used.
Chargebacks from choosing not to use a service and not having the right to a refund (e.g., not showing up for a flight without canceling in advance).
Chargebacks from not complying with these Terms and cancellation/refund policies.
Chargebacks from charges authorized by family, friends, associates, or others with access to your credit card.
Chargebacks from the Travel Supplier’s failure to deliver a product or service as described, but which you no longer want or need.
Chargebacks from not using services due to COVID-19 concerns or travel restrictions.
Chargebacks from force majeure events or other circumstances beyond SkyMonde or its affiliates' control (including the bankruptcy of SkyMonde or Travel Suppliers).

8.6. Force Majeure

A “Force Majeure” event refers to any act or situation beyond our control. In such cases, we are not liable for any failure to perform, or delays in performing, our obligations or contracts due to interruptions from acts of God.
No party will be held responsible for any losses or damages suffered by the other party if the failure or delay is due to a Force Majeure event. These events include, but are not limited to:

Strikes, lock-outs, or other industrial action.
The unexpected bankruptcy or insolvency of a Travel Supplier.
Civil commotion, riot, invasion, cyber-attack, terrorist attack or threat, war or threat of war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disasters.
Impossibility of using railways, shipping, aircraft, motor transport, or other transport.
Interruption or failure of utility services, including telecommunications.
Acts, decrees, legislation, regulations, or restrictions by any government.
Other causes beyond our reasonable control.

We will use all reasonable efforts to minimize delays or issues caused by Force Majeure events and find solutions to perform our obligations despite the event.

In Case of a Force Majeure Event:
If the Travel Supplier still operates your booked service, the Travel Supplier's normal cancellation and change rules apply. If you want to cancel, you must do so before the scheduled departure, or you may lose the value of the ticket.
If an airline cancels or significantly changes your flight, you have the refund rights described in Section 8.7, even if the cancellation or change is caused by a Force Majeure event.
Travel Suppliers may offer waivers for cancellations, changes, or postponements. Where one is available, we will help you use it.
If many travelers are affected, it may take us longer to handle requests. This does not change the refund deadlines in Section 8.8.

Options for Travel Services:
Refund: Where you are entitled to a refund, whether under Section 8.7, the Travel Supplier's rules, or applicable law, we will process it to your original form of payment.
Cancel/Credit: If you prefer, you may accept a travel credit or voucher instead of a refund. We will offer a credit or voucher only in addition to your refund rights, and will issue one only if you expressly agree to it. Credits are usually valid until the Travel Supplier's rebooking deadline, often one year from the purchase date.
Change: Some Travel Suppliers may waive penalty fees so you can book new flights, subject to restrictions and fare differences. Changes are allowed only for unused services. We will handle the change request with the Travel Supplier.

8.7. Flight Cancellations and Significant Changes by the Airline

This section applies to flights to, from, or within the United States. It reflects the refund rules of the U.S. Department of Transportation ("DOT"). SkyMonde is the merchant of record for flight tickets purchased on Our Website, which means SkyMonde charges your payment method for the ticket and is responsible for providing the refunds described below.
You are entitled to a refund if an airline cancels your flight or makes a significant change to it, and you do not accept the alternative transportation or other compensation offered. You are also entitled to a refund if you do not respond to that offer by the deadline the airline sets. A significant change includes:

A change to the departure or arrival time of more than 3 hours for a domestic itinerary, or more than 6 hours for an international itinerary.
A change to the departure or arrival airport.
An increase in the number of connections.
A downgrade to a lower class of service.
A change of connecting airports.
For a passenger with a disability, a change of aircraft or connecting airport that makes the travel significantly less accessible.

The refund will be the full amount you paid, including government taxes and fees and airline-imposed fees, minus the value of any portion of the trip you have already used. It will also include any fees you paid through us for ancillary services (such as seats or bags) that you could not use because of the cancellation or change. SkyMonde will not charge any processing fee for a refund you are entitled to under this section. Refunds are made to your original form of payment, unless you expressly agree to accept a travel credit, voucher, or other compensation instead.
Where applicable law also gives you rights in these situations (for example, Regulation (EC) No 261/2004 for certain flights to or from the EU), those rights apply in addition to this section.

8.8. Refund Processing Time

We will issue refunds within 7 business days for credit or debit card purchases, and within 20 calendar days for other forms of payment. For refunds under Section 8.7, the period starts when the refund becomes due. For all other refunds, it starts when the Travel Supplier authorizes the refund. Your bank or card issuer may take additional time to post the credit to your account.

9. Flights

9.1. Flight Ticketing Policies

After you complete a flight booking through SkyMonde, you will receive an order confirmation email at the address you provided. This email confirms your order and includes your passenger details, itinerary, and a summary of charges.
The order confirmation only acknowledges that we have received and are processing your order. It is not an electronic ticket or a guarantee to board the plane. Once your payment is processed and your reservation is ticketed, you will receive a separate email with your e-ticket receipt.
Flight cancellations or modifications depend on the airline's fare rules and terms. Some airlines allow free cancellations within 24 hours of ticket issuance, but this is limited to certain fares and ticket types. To change or cancel your reservation, contact our Customer Support team.
Many airlines restrict name changes, and if a change is needed, it is treated as a cancellation with applicable charges. For any changes due to your travel plans or personal circumstances, our processing fees will apply in addition to the airline's terms and conditions.
Post-Ticketing Processing Fees (per passenger):

Void (cancellation within 24 hours of booking): $0.00
Cancellation and refunds beyond 24 hours but before departure: $150.00
Changes/exchanges to tickets before departure: $150.00
Schedule changes handling (rebooking onto a new itinerary at your request): $50.00
Agent-assisted waivers (name corrections, exceptions, no-shows): $50.00

These fees do not apply to refunds you are entitled to under Section 8.7 because the airline cancelled or significantly changed your flight.

If you miss your check-in (no show) or do not use your purchased services, you will not be entitled to a refund, though you might be eligible for a refund of some taxes or fees, subject to airline policy.

9.2. Airline NGS Fare Content

For certain flight offers, we offer airline-branded fare content, which consists of bundled services and optional upgrades as defined by the airline through the NGS (Next-Generation Storefront) standard. These fares are designed to help you compare fare options and select the most suitable option for your trip.
It may include services such as baggage allowance, seat selection, boarding priority, ticket flexibility, frequent flyer miles, and in-flight amenities. The airline remains solely responsible for the accuracy and delivery of the services described.
SkyMonde displays this information to help you make an informed choice, but does not guarantee the accuracy, completeness, or continued availability of airline-provided content.
Please note that the airline is solely responsible for providing the services included in its fare or described through NGS content.

9.3. Refunds and Cancellations

Voluntary Cancellation by Passengers
We understand that travel plans can change. If you need to cancel your booking, you may be eligible for a partial refund depending on your ticket policy.

Cancellation Timing: You must cancel your ticket at least 24 hours before the scheduled departure. If you do not cancel before departure, or if you do not show up or board after check-in, you may not be eligible for a refund.
Eligibility: Refunds are only possible within the ticket validity period and if the fare rules allow it. Discounted fares may be partially or completely non-refundable.
Partially Used Tickets: Refunds for partially used tickets will be recalculated based on the unused portion, if allowed by airline policy. If the ticket has no value left, any unused tax may be refunded.
Alternative Options: If your ticket is not eligible for a refund, we will offer alternatives such as e-credit or exchange, if available.
Additional Services: Refunds do not automatically cancel additional services (e.g. insurance, airport transfer). You must cancel these services directly with the third-party provider.

Schedule Changes and Involuntary Cancellation

If an airline cancels or reschedules a flight, you may choose from the alternatives offered for your travel arrangements. We will notify you of any significant changes once we become aware of them.

You can accept the new schedule or travel arrangement. If the airline cancelled your flight or made a significant change, you may instead choose a refund as described in Section 8.7, without any processing fee from us. For other schedule changes, refunds follow the airline's conditions of carriage.

Applicable Surcharges for Reservation Cancellations
Ticket Rules: Refunds are subject to the ticket's fare rules and the airline's terms, which may include administrative fees and penalties.
Processing Fees: A $150 processing fee applies for any voluntary cancellation, change, or refund request handled by our service center, social media, or other channels. This fee is per passenger. It does not apply to refunds under Section 8.7.
Support Packages: Processing fees for tickets with a Support Package will be charged according to the package purchased. Administrative fees, tips, and Support Packages are non-refundable. Airline penalties and cancellation fees are also non-refundable and will be deducted from your refund.
Airline Discretion: For voluntary cancellations and changes, the outcome is at the airline's discretion, and we cannot be held liable for it. The processing fee paid to us for handling a voluntary request is non-refundable.

9.4. Baggage Allowance

Your baggage allowance is noted on your order confirmation and e-ticket receipt. Check with the airline directly for the latest baggage allowance details, including the number, size, and weight of items you can bring.
Some airlines offer lower fares that do not include baggage. Check your order confirmation to see if baggage is included in your fare.
Airline baggage fee policies can change, and SkyMonde does not control these fees. Airlines may charge for any bags you carry, and if your luggage exceeds the specified limits, additional charges may apply. We are not responsible for any baggage fees charged by airlines.

9.5. Prohibited Items

For safety reasons, dangerous items must not be packed in checked or cabin baggage unless specifically allowed. Dangerous items include, but are not limited to: compressed gasses, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidizers, poisons, infectious substances, and briefcases with alarm devices. Additional security restrictions may apply, so check with your carrier. It is illegal to carry dangerous materials on aircraft in your luggage or on your person.

9.6. Requirements for Travel

It is your responsibility to ensure that you have the required travel documents based on your destination, connections, and visa/passport status. Consult your local embassy or the relevant government agency for specific travel requirements.

For travel within the United States, documents include either:

A "Real ID-compliant" driver’s license, US military ID or US passport. For more details go to https://www.tsa.gov/real-id
A valid passport.
For international travel, documents include:
A valid passport
Sometimes a visa (check with the embassy of your destination country).
Depending on the destination, a negative COVID-19 test (check the entry requirements of your destination country).

We are not liable if you are refused entry onto a flight or into any country due to your conduct or failure to carry the correct travel documents required by any Travel Supplier, authority, or country, including those you are transiting through.

We are not responsible for the risks associated with traveling to different countries or specific risks posed by particular countries, and we disclaim all liability for any damages or losses related to such travel.

9.7. Airline Prohibited Practices

You agree not to purchase airline tickets with flight segments that you will not be using, such as a "point-beyond", "hidden-city", or "back-to-back tickets" if those practices are prohibited by the airline. You agree not to purchase a round-trip ticket that you plan to use only for one-way travel if that practice is prohibited by the airline.

You acknowledge that most airlines prohibit all such tickets, and therefore we cannot guarantee that the airline will honor tickets if you engage in these practices.

You agree to indemnify the Covered Parties against airline claims, on the basis of these or any other prohibited practices, for the difference between the full fare of your actual itinerary and the value of the ticket or tickets that you purchased.

9.8. One Way Tickets for Round Trip Travel

For certain itineraries, you are able to purchase two one way tickets on Our Website rather than a round trip ticket. If you do so, you will be making two separate bookings with two separate and different rules and policies (for example, for baggage fees, change fees, and refunds). Any changes made to one of your bookings will not affect the other booking (for example, if your initial flight is canceled by either you or the airline, the other airline with which you booked your return flight is not obligated to issue a refund or change your itinerary). If you are traveling internationally, you may need to provide proof that you have a return flight at check in and at immigration.

Travel to other countries may be subject to international laws like the Montreal Convention, the Warsaw Convention and its amendments, and Regulation (EC) No 261/2004 of the European Parliament, which deals with compensation and assistance for denied boarding, cancellations, or long delays. These laws, along with the carrier’s contract of carriage, may limit the carrier’s liability.

9.10. Notice of Contract Terms Incorporated by Reference

An airline's terms and conditions, rules, regulations, policies, and applicable charges will apply to your travel with that airline. If you use multiple airlines, the conditions, regulations, and charges of each airline will apply to you.
These conditions include, but are not limited to:

Liability Limits: Conditions and limits on the airline's responsibility for passenger injury or death.
Associated Acts: Application of the airline's conditions and liability limits to actions by the airline’s associates, supporters, and representatives.
Claims Restrictions: Time limits for passengers to file claims or take legal action against the airline.
Operational Rules: Rules about reconfirming reservations, check-in times, the use, duration, and validity of air transport services, and the airline's right to deny boarding.
Service Failures: Airline rights and limits on liability for delays or service failures, including schedule changes, carrier or aircraft substitution, and re-routing, with the obligation to notify passengers when required by law.
Document Compliance: Airline rights to refuse boarding to passengers who do not comply with applicable laws or fail to present necessary travel documents.

You can obtain more information about your contract of carriage and request a copy at ticket sales locations or on the airline's website. By law, you have the right to inspect the full contract text at the airline's airport and sales offices and to receive a copy by mail or other delivery service free of charge upon request.

If an airline sells air transportation services or checks baggage for another carrier, it acts only as an agent for that carrier.

10. Hotels and Accommodations

10.1. Payment Options

For accommodation bookings, you might see a "Book Now, Pay Later" option. By choosing this, you authorize SkyMonde to charge your payment method on the specified date, as mentioned in your confirmation email. There may be a small verification charge or pre-authorization on your payment method when you submit your booking request. The remaining balance will be charged when due.
If your accommodation booking includes a "Pay at Hotel" option, meaning you pay directly at the property, the displayed price may or may not include taxes and fees. For clarification, check the booking conditions, your confirmation email, voucher, or contact the Travel Supplier or our Customer Support team.
In some cases, a Travel Supplier may pre-authorize your payment method, charge a deposit, or bill the full booking amount upfront. By selecting this option, you allow SkyMonde to share your payment information with the Travel Supplier according to our Privacy Policy.

11. SkyMonde Services

11.1. Discount Coupons

Voucher Usage:

To use a voucher, go to SkyMonde.com, select your flight, and enter the voucher code at checkout.
You can choose any flight, even if it takes place after the voucher's expiry date.
Coupons are valid per passenger and can only be used on tickets purchased directly from Our Website.
Only one coupon may be used to discount the price of one passenger's ticket. Coupons cannot be used for infant tickets.

Validity:
Vouchers are valid for 1 year from the date of issue.
Each voucher code can only be used once. Duplicating, modifying, or altering a voucher is prohibited.

Transferability:
Vouchers may be transferred to another person by providing them with the voucher ID.
The person who has the voucher ID is authorized to use it. The owner is responsible for protecting the voucher ID, and SkyMonde is not responsible for unauthorized use.

Theft or Loss:
Vouchers will not be replaced if lost or stolen.

11.2. Service Bundles

Service bundles offered with tickets provide additional flexibility for reservation changes, refunds, cancellations within 24 hours of purchase. The terms are as follows:

Plans: You can choose a Standard or Plus plan service bundle.
Reservation Changes: These include date changes, routing changes, name corrections, and seat changes. The regular processing fee for reservation changes is $150.00. With a Standard plan, the fee is reduced to $50.00, and with a Plus plan, it is removed.
Additional Fees: The service bundle does not cover additional fees (change penalty or fare difference) required by Travel Suppliers.
Price Drop Protection: Standard and Plus plan service bundles include Price Drop Protection. SkyMonde will search for price changes on your itinerary within 72 hours after booking. Any eligible savings will be credited to you via the original form of payment. This service is not available for all itineraries or airlines and does not guarantee savings. If no price changes are found within 72 hours, the ticket remains as originally booked.
Non-Refundable: Costs for Standard and Plus plans are non-refundable and considered consumed once any options are exercised.
Priority Assistance: Users who have purchased support bundles receive priority handling for all support requests, ahead of users who have not purchased support.

11.3. Flexible Ticket

The Flexible Ticket plan allows customers to change the date and time of their flight booking without paying the airline’s change fees or processing fees. However, fare differences may apply. To use this service, follow these terms:

Change Request: Submit your change request through our Customer Support team at least 24 hours before your first scheduled departure.
Direct Airline Changes: The plan is void if tickets are changed or canceled directly with the airline.
24-Hour Limit: After the 24-hour limit before departure, the plan is considered used, and airline fare rules will apply.
Same Airline: Changes can only be made within the same airline and ticket stock. Transfers to different carriers are not allowed.
Date Limits: New dates must be within 12 months from the original booking date.
No Change of Departure/Destination: The departure and destination places cannot be changed. Flight segments must be used in the same order as originally booked.
No Stopovers: Stopovers (staying in a connecting city longer than 8 hours) are not allowed.
Trip Coverage: Changes can be made for the entire trip or the return leg once the first part is completed. Mid-trip changes are not allowed.
Seat Availability: Changes are subject to seat availability. If the new fare is higher, the customer must pay the difference.
No Upgrades: The plan does not cover upgrades to different booking classes or cabins.
No Name Changes: The plan does not cover name corrections, changes, or transfers to different individuals.
Missed Flights: The plan does not cover cases where customers miss their flights or connections.
Additional Expenses: Additional expenses (pre-selected seats, baggage, insurance, etc.) are not covered and will not be transferred to the new ticket(s) or refunded.
First Change Only: The plan covers only the first change. Subsequent changes will incur airline and processing fees.
Non-Refundable: The plan is considered used once the trip is finished or the ticket is refunded. The cost of the Flexible Ticket plan is non-refundable.
Automatic Check-In: The Automatic Check-In service helps you avoid airport hassles and long wait lines by checking you in and sending your boarding passes to your email at least one day before your flight.
Seat Preferences: If no seat preferences are indicated, we’ll select the most comfortable seats available, but we cannot guarantee that passengers flying together will be seated next to each other.
Boarding Pass: Print the boarding pass and go straight to baggage handling and boarding control at the airport.
Dangerous Items: Do not carry any dangerous items in your carry-on or personal belongings.
Restrictions: If the airline restricts online check-in, we will inform you via email and refund the service price. In such cases, you must check in personally at the airport.

11.4. Refundable Booking

This product handles certain non-refundable bookings through our partner, Refund Protect, allowing a 100% refund if you cannot attend your flight due to specific reasons outlined in Refund Protect's Terms and Conditions.

Terms and Conditions: By choosing this product, you agree to Refund Protect's Terms and Conditions and authorize us to send your booking details to Refund Protect.
Responsibility: We do not assume responsibility for Refund Protect's Terms and Conditions or any decisions they make regarding your booking.
Coverage: The protected share is $10,000 of the booking amount. By purchasing this product, you accept the Terms and Conditions.