At SkyMonde we value and respect your privacy. We consider carefully what information we collect and store about you, how we secure it, and who we share it with. Our primary purpose for collecting personal information is to provide great services for you, and we are committed to transparency in our data handling practices.
This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services.
In these Terms,“You”, and“Your” refers to you, the user of our website. “SkyMonde”, “We”, “Our”, and “Us” refers to our company, SkyMonde Travel Inc. “Our Website” refers to the SkyMonde website, our mobile app, and any other service or feature of the SkyMonde platform.
This policy is subject to change from time to time, so we recommend you visit this page occasionally to stay informed of any changes. If we make significant updates to this Privacy Policy that will impact you significantly, we’ll inform you about the changes before any new activities begin.
If you have any questions you will find our contact details at the end of this policy.
Information We Collect
Personal Information We Collect Directly From You
When you use SkyMonde, we collect personal information about you in order to provide you with travel services. This information includes:
Personal Details, such as your name, age, birthday and gender.
Contact Information, such as your email address, phone number and mailing address.
Booking Information, such as your flight, hotel and car booking details including departure and arrival times, destinations, check-in and check-out times, the names of people traveling with you and passport numbers.
Payment Information, such as credit card, debit card and bank account numbers, billing addresses, transaction information and details of purchased products and services.
Survey Information, such as ratings and reviews of our travel suppliers and your experience with Our Website.
Communications you send us, such as emails and chat logs sent to our support team.
Audio Recordings, such as when you call our support team we may record calls.
Account Settings, such as language and currency preferences, filter settings and airlines preferences.
Marketing Preferences, such as which marketing communications you’ve allowed. SkyMonde will never spam you with broadly targeted marketing messages.
Personal Data We Collect Automatically
Whether you make a booking or not, when you visit Our Website we automatically collect certain information.
Device Information: which includes your device’s IP address, the date and time you accessed our website, information about your device’s hardware and software (such as the device type, operating system, browser type and version, and your device’s language settings).
Usage Information: We also collect information about which pages you visited and how you interacted with our website, including actions like clicks, scrolling, mouse-overs and how you exited a page. We also record your search history.
Performance Information: In order to optimize Our Website we also record performance information such as how long you were in the site, how long it takes to load pages and any errors you experienced.
Location Information: When you use our services we automatically collect approximate location information, such as your city. If you are on a mobile device, and if you give us consent through the browser or operating system settings we may also collect your precise geographic location. We only use this information to improve the information we show you (such as helping setting a default flight origin in flight search).
Personal Information We Receive From Others
We also collect some information through our partners.
Social Media Information:If you connect to Our Website using a social media login we may receive information that you have consented for that platform to send us. This can include your name, address, photo and contact details.
Personal Information You Give us About Others
When you make bookings for others, or add another person as a contact for your booking we collect information about them.
You are responsible for ensuring that individuals whose information you provide are aware and have authorized you to share their information with us.
Children
SkyMonde is not intended for use by anyone under 18 years of age. We only process information about children with the consent of their parents or legal guardians, or when the information is shared with us by the parents or legal guardians themselves, such as when a child is added as a traveler on a booking.
If we discover that a minor has provided us with personal information, we will delete it.If you are a parent or legal guardian of a minor who has given us personal information, please contact us so we can delete it.
How We Use Your Information
We use your personal information to:
Provide Services: Most services, like making bookings, require personal information such as your name and payment details. If you do not provide this information, we cannot complete your request. In some cases, incomplete or inaccurate information may force us to cancel a reservation. We will always notify you when information is required.
Manage Your Account: To create an account, to identify you, sign you in and ensure the security of your account.
Manage Payments: To receive payment from you for travel services, and to issue refunds.
Communicate With You: We use your information to communicate with you, such as to send you confirmations and updates on your bookings, on the status of payments and refunds, updates to our policies or security alerts. We also use it to follow up on customer support requests.
Provide Customer Support: Our sales and support teams use your personal information to resolve problems, and to make recommendations.
To Enhance User Experience: We make inferences about your preferences for information we have about you, to give you more relevant information. For example we may use your location to give you more relevant flight results, or use your past searches to customize the content of future searches, or to suggest future searches. We also use aggregated information about the behavior of all users to optimize the user experience for everyone.
Protect Against Fraud: We use personal information to investigate, prevent and deter fraudulent, unauthorized or illegal activity.
How We Share Your Information
In order to provide you with services we must share some of your personal information with third parties. We share data with:
Travel Suppliers: We share your information with travel suppliers (e.g., airlines, hotels) and payment processors to complete your bookings and process payments. This generally involves sharing your name, address, contact details, and payment information.
Insurance Companies: When you buy travel insurance we share information with insurance companies, including your name, address, contact information and details of the booking that you are insuring.
Payment Processors: In order to process payments we share information with payment processors, including your name, address and credit card details.
When we share data with the above named third parties they will become the data controller of that personal data. It is therefore important that you read and understand their privacy policy. Any questions that you might have regarding their processing of personal data should be directed to them.
We also share data with:
Technology Partners: We share your personal information with third party hosting partners and other parties who assist us in operating our Website, conducting our business, or serving our users, on the condition that those parties agree to keep this information confidential in accordance with this privacy policy.
We never sell, trade, or transfer your personal information to third parties, except to provide you with our services or as required by law. For instance, we will not share your personal information with unrelated third parties for advertising, data selling, or creating marketing profiles.
We may also share information when it’s necessary to comply with the law, enforce our policies, or protect our rights, property or safety, as well as those of others.
How We Store and Protect Your Information
SkyMonde takes the security of your information seriously. We take strong measures to protect your personal information, including physical, technical, and organizational safeguards.
Our security team works hard to ensure your data is stored and shared securely. We use robust verification and access controls, such as multi-factor authentication, and securing all external access through a VPN. Your information is always transmitted over encrypted channels like SSL.
We train our employees regularly on information security and enforce strict management and approval processes for those who handle personal data.
We continually update our security practices to prevent unauthorized access, loss, destruction, or alteration of your information. Our partners must also meet these high standards.
If a security breach occurs that affects your personal data, we will notify you according to data protection laws and regulations. We will also inform the appropriate regulatory authorities as required.
Cookies
Cookies are small bits of text stored on your computer or within your browser. They help websites remember information about your visit, which can make your next visit easier and more useful to you.
Cookies can be divided into “first party” and “third party” cookies.
First Party Cookies are placed directly by Our Website, skymonde.com or by a trusted third party working on our behalf (like Google Analytics). They are used for analyzing how you use our site or for basic functionalities like remembering your account preferences.
Third Party Cookies are placed on Our Website by trusted third parties. We use these only for specific functionalities like enabling Google or Apple ID logins if you choose to log in using those methods.
The cookies used on Our Website, can be divided into “session” cookies, or “persistent” cookies.
First Party Cookies are placed directly by Our Website, skymonde.com or by a trusted third party working on our behalf (like Google Analytics). They are used for analyzing how you use our site or for basic functionalities like remembering your account preferences.
Third Party Cookies are placed on Our Website by trusted third parties. We use these only for specific functionalities like enabling Google or Apple ID logins if you choose to log in using those methods.
We divide the cookies we use into three categories: “required”, “functional” and “advertising”.
Required Cookies
Required cookies are necessary for the basic functioning of our website. They help us remember you as you move from page to page, allow you to log in, and keep track of your progress in multi-step processes (like filling out forms).
On some platforms you may delete all cookies, but this will affect the basic functionality of our website.
Functional Cookies
These cookies are required to provide basic functionality. We use these cookies to:
To recognize you if you have visited previously, and remember your preferences from past visits, to help you in logging in, to pre-fill forms based on your previous entries.
To personalize your experience of Our Website, for example, by showing you offers that are most relevant to you, or improving your search results based on your previous visits, such as what you searched for or clicked on in the past.
To improve Our Website by helping us to understand how users use Our Website. This includes looking at how users interact with the site, what pages they visit, how often they return or determining which parts of our website are hard to use.
Where required by law, functional cookies will only be used after you have given your consent to their use.
If you do not give consent to our functional cookies our site will still function, but the content will be less relevant to you. Turning off cookies will affect some of the data we collect, but will not affect how we share data with others.
Advertising Cookies
They are typically used by third-party advertisers (like Google DoubleClick, Bing Ads, Oath and others) to track you across multiple websites and show you targeted ads.
We don’t think anyone likes to be tracked this way, so we don’t use advertising cookies.
Electronic Communications
We may communicate with you through email, text message, or mobile push notification for the following purposes:
Service-related communications: This includes booking confirmations and updates, technical notices, security alerts, support, and administrative messages. To provide you with travel services, you need to give us at least one method of electronic communication, such as email, SMS, or push notifications.
Marketing communications: If you opt in, we’ll send you information about contests, offers, promotions, rewards, upcoming events, and other news about our products and services. You can always opt out of marketing messages at any time.
We send communications in the following ways:
Email Communications: If you opt in, we’ll occasionally send you emails about travel and activities that might interest you.
To stop receiving marketing emails, click the “unsubscribe” link in any of our emails or adjust your preferences in your account settings. Even if you opt out of marketing emails, we’ll still send you service-related messages.
Push Notifications: You can use the settings on your mobile device to enable or turn off mobile push notifications from us.
SMS Messages: If you give us your phone number, we may send you service and marketing messages via SMS. You can stop receiving these messages at any time by replying "STOP" to any SMS we send. After that, you won’t receive any more SMS messages from us.
Please note that message and data rates may apply. If you have questions about your text or data plan, please contact your wireless provider.
You agree to indemnify us for all claims, expenses, and damages if you don’t notify us about changes to your phone number. This includes all claims arising under the Telephone Consumer Protection Act.
Your Rights and Choices
Everyone has a right to control their personal information. Here is how you can manage your data with us:
Managing Your Information
We do our best to keep you in control of managing your personal information. Sign in to your account to view, change and delete personal details.
You can also change your communication preferences by signing in and updating your contact information and by granting or withdrawing consent to receiving marketing messages.
You can control our use of non-essential cookies at any time on our privacy preferences page.
Withdrawing Consent
If we are processing your information based on your consent, you can withdraw that consent at any time by contacting us.
Withdrawing consent will not affect the lawfulness of any processing conducted before the withdrawal. It will also not affect our processing of your personal information that relies on other legal bases.
Additional Rights by Region
Certain countries and regions provide additional rights, including:
Request a copy of your personal information
Delete your personal information
Request that we correct personal information about you
Request information about the purpose of the processing activities
Object to our use or disclosure of your personal information
How to Exercise Your Rights
For questions about privacy, your rights, or to make any request related to your personal data, contact our Data Protection Officer as outlined at the end of this policy.
In some jurisdictions, you have the right to complain to a data protection authority. We encourage you to contact our Data Protection Officer first so we can resolve your concerns.
We respond to all requests from individuals wanting to exercise their data protection rights in accordance with applicable laws. If we decide not to take action on your request, we will provide instructions on how to appeal our decision.
Aggregated and Anonymized Information
We might combine your personal information with data from other users to create general statistics that can't be traced back to you or any specific individual. We also process information that can't be linked to you personally, either because it was collected anonymously or has been anonymized. Once your data is aggregated or anonymized, it is no longer considered 'personal information' and can be used for any purpose.
Sensitive Data and Profiling
We believe in fair and non-discriminatory online services for everyone.
We do our best to provide content that is useful and relevant to all our users. This includes customizing content based on your location and interests, like your past searches.
There are certain sensitive categories of information that we don’t collect or use to customize content.
Although we do collect information about your age, gender, and national origin (such as passport data), we do not use this data to customize content, except that we may show different prices and availability for users under age 21.
We believe in fair and non-discriminatory online services for everyone.
Links to Other Websites
Our Website may have links to other websites that we don’t own or control, like those of travel suppliers, advertisers, and business partners.
When you visit these websites, you’ll be subject to their privacy policies. We recommend you review their policies to understand how they handle your data. We aren’t responsible for the privacy or business practices of these third-party sites. Your use of these websites is at your own risk.
Retention
We may keep your personal information as long as your account is active and for up to five years after, so you can re-activate your account without losing any information. We may also keep your information to:
Maintain logs and business records for analysis, security, and audits
Comply with legal record retention requirements
Fulfill our legal obligations, protect or defend our rights, resolve disputes, and enforce our contracts
In addition to other disclosures that are already included in other parts of this policy, the General Data Protection Regulation (GDPR) requires us to make the following additional disclosure to users in the European Economic Area (EEA) and in the United Kingdom.
Special Disclosures for Residents of Europe and UK
Personal Information Category
Purpose for Collection
Sources of Information
Lawful Basis
Personal Information Category
Platform Usage, including login
Purchase of travel services
Customer service purposes
Directly from you
Via social media login
Legal obligation
Performance of a contract with you
Booking information, such as flight, hotel and car rental reservation details.
Purchase of travel services
Customer service purposes
Purchase of travel services
From travel suppliers such as airlines, hotels and car rental agencies
Legal obligation
Performance of a contract with you
Payment information, such as credit card details, billing address and bank account numbers
Purchase of travel services
Customer service purposes
Directly from you
Legal obligation
Performance of a contract with you
Survey Information, such as ratings and reviews of travel suppliers
To improve user experience for all users
Directly from you
Consent
Communications you send us, such as emails and chat logs to our support team
Purchase of travel services
Customer service purposes
Directly from you
Performance of a contract with you
Consent
Audio Recordings of support calls
Customer service purposes
Directly from you
Consent
Account Settings and Marketing Preferences, such as language and currency preferences.
Platform Usage
Directly from you
Legal Obligation
Consent
Device Information, including IP address, device type, browser information.
Platform Usage, including appropriate display for device
Customization of content by device and locale
Automatically from your device
Legitimate Interest
Usage Information, including which pages you visited, and clickstream data.
To improve user experience for all users
Market Research
Analytics
Automatically from your device
Legitimate Interest
Consent
Location Information, including approximate location via IP, or precise location on mobile devices
Customization of content by device and locale
Automatically from your device
Legitimate Interest
Consent
Special Disclosures for California Residents
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In addition to other disclosures that are already included in other parts of this policy, under the California Consumer Privacy Act (CCPA), users in California are entitled to the following additional disclosures.
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California law requires that we describe the personal information we collect about California consumers, including by identifying specific categories of information. In the past 12 months we have collected the following categories of personal information:
Identifiers such as name, address, email address, date of birth, and credit card number.
Personal Information such as name, address, phone number, passport number, credit card numbers and bank account numbers.
Characteristics of Protected Classifications under California Law such as age (40 years or older) and gender.
Commercial Information such as products and services purchased or considered.
Internet or other electronic network activity information, including browsing history, search history, device IDs, IP addresses, and cookie data.
Geolocation Data, such as physical location.
Inferences drawn from other personal information, such as your personal preferences and interests based on past behavior on our site.
For more detailed information on how we collect and use this information see the sections of this policy on “Information We Collect” and “How We Use Your Information”.
SkyMonde never sells your personal information.
To complete bookings, we share necessary personal information with our travel suppliers for business purposes. This is described in more detail in the section “How We Share Your Information”. In the past 12 months we have shared the following types of information for business purposes:
Identifiers
Characteristics of protected classifications under California or federal law
Commercial information
When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
Contact Information
If you have questions about our privacy policy, or the ways in which your personal information has been used, please contact our data protection officer at:
SkyMonde Travel Inc.
Attn: Data Protection Officer
1207 Delaware Ave. #3311
Wilmington DE 19806
